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(03) 6273 7505

Feedback & Complaints

We work very hard to provide quality service to our families and want to keep improving.

Complaint Process

At Leaps Ahead Early Intervention, we value your feedback and are committed to continuous improvement. Complaints and suggestions can be made by:
🔹 Speaking to a staff member (verbally or in writing)
🔹 Completing our Feedback and Complaints Form (click here)
🔹 Contacting our Clinical Director
🔹 Sending an email to our admin team
🔹 Responding to surveys or questionnaires
🔹 Contacting external agencies such as the NDIS Quality and Safeguards Commission

Anyone can make a complaint — including participants, families, carers, staff, advocates, other professionals, and members of the public. Anonymous feedback is also welcome.

All complaints are recorded in our internal Complaints Register and reviewed as part of our continuous improvement process.

Handling Complaints:
🔹 Service or staff-related complaints are managed by the Clinical Director
🔹 Complaints about the Clinical Supervisor are managed by the Clinical Director
🔹 Complaints about the Clinical Director may be referred to an external agency such as the NDIS Quality and Safeguards Commission. (link)
Our complaints process is shared with all families, staff, and professionals through welcome information, service agreements, training, and ongoing communication.

What if my complaint isn’t resolved?
If your complaint can’t be resolved straight away, it will be reviewed by the Clinical Director or Clinical Supervisor. If you’re still not satisfied with the outcome, you can ask for it to be reviewed by someone else you trust.

If the issue still can’t be resolved, you can contact the NDIS Quality and Safeguards Commission:
📞 Phone: 1800 035 544 (free from landlines)
📝 Online form: NDIS Complaint Form at business.gov.au
📞 TTY: 133 677
📞 National Relay Service: Ask for 1800 035 544
🌍 Interpreter services available

Making a Complaint to the NDIS Commission
If you have concerns about the services provided by Leaps Ahead Early Intervention, you can make a complaint directly to the NDIS Quality and Safeguards Commission. You can complain about:
🔹 Whether services were safe, respectful, and of a good standard
🔹 How we handled a previous complaint
🔹 How we responded to a carer or advocate on your behalf

Who can complain?
Anyone — including participants, family members, carers, advocates, workers, or members of the public.

How to make a complaint:
📞 Call 1800 035 544 (free from landlines)
📝 Complete a contact form on the NDIS Commission website
📞 TTY users: 133 677
📞 National Relay Service: Ask for 1800 035 544
🌍 Interpreter services are available

Complaint/ feedback box

Use the form below to provide your feedback, positive or negative, directly to our centre director, Michelle Furminger. You can submit the form without filling out our your personal details if you wish to make an anonymous feedback/ complaint.



Leaps Ahead Early Intervention acknowledges the muwinina and palawa peoples as the traditional owners and custodians of land, sea, sky and waterways of trowunna/lutruwita (Tasmania).
 
We pay our respects to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
 
We recognise a history of truth which acknowledges the impacts of invasion and colonisation upon Aboriginal people resulting in the forcible removal from their lands.
 
We stand for a future that profoundly respects and acknowledges Aboriginal perspectives, culture, language and history; and a continued effort to fight for Aboriginal justice and rights paving the way for a strong future.
 
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